Description
Microsoft is hiring a Senior Customer Experience Engineer for its M365 Advanced Cloud Engineering Team. The role supports strategic customers across M365 services, including SharePoint, Microsoft Copilot, Exchange, and Microsoft Teams; acts as a subject matter expert; provides 24x7x365 global support; develops customer relationships; escalates issues to engineering and product teams; and contributes to service improvement programs. The position requires a relevant bachelor's degree and 4+ years of technology, cloud, technical support, or customer experience engineering experience, with additional qualifications for higher experience levels. The typical U.S. base pay range is USD $119,800-$234,700 per year, with higher ranges for the San Francisco Bay area and New York City metropolitan area.
