Description
Bark is hiring a Senior CX Manager to lead customer experience operations for India, supporting customers across voice and non-voice channels and multiple markets. Reporting to the Head of Customer Experience in the UK, the role manages CX Leads and Managers, oversees service quality, satisfaction, productivity, service levels, and cost-to-serve, leads operational and strategic projects, and bridges India delivery with global leadership. The position requires at least 10 years of global contact centre experience, including managing multiple shifts and teams and at least three years managing people managers, along with experience in multi-site, offshore, or international operations.
