Description
Tecovas is hiring a Senior Customer Experience Manager to lead a large team of Customer Experience Associates and Team Leads within its in-house customer experience organization. Reporting to the Director of Customer Service, the role owns service delivery, VIP and high-value customer programs, frontline organization design, labor budgeting, payroll, compliance, escalation, and cross-functional leadership with Ecommerce, Retail, Supply Chain, and People. The position requires an Austin, Texas base and 8+ years of customer service or contact center operations experience, including management experience. The full-time role offers a salary of $110,000–$125,000 annually, health and dental/vision coverage, a 401(k) match, paid parental leave, flexible PTO, wellness benefits, and bonus eligibility.
