Description
The Senior Customer Operations Analyst – GoodBundle Operations serves as the central operational bridge for the GoodBundle subscription product, managing support escalations, fraud warnings, refunds, disputes, renewals, performance reporting, system testing, communications, training, and cross-functional process improvement. The role requires hands-on experience with Stripe, Salesforce, chargebacks, refunds, UAT, and business intelligence, along with a bachelor’s degree in a relevant field and at least three years of relevant experience.
