Description
Greyparrot is hiring a Senior Programme Manager to own the customer experience and operating model for live EMEA customer programmes. Reporting to the VP Operations, the role manages customer accounts, escalations, renewals, handovers, and long-term operations; builds playbooks, metrics, SLAs, and operating standards; and coordinates Implementation, Customer Ops, Support, Sales, and Product. The position is based in London with at least one day per week in the London office, or in the EU with one day per month in London.
