Description
The Customer Service and Order Management Specialist manages customer orders, returns, billing adjustments, recalls, account assignments, consignment conversions, and customer credits; investigates complex issues; coordinates with supply chain, warehouse, and sales teams; and supports process improvement and team mentoring. The role requires a high school diploma or equivalent, at least five years of customer service, order management, or related experience, ERP experience, and strong communication and organizational skills. It is based in Irvine, California, with a stated requirement of at least four days of in-office presence per week, and pays $20.10–$32.20 USD per hour.
