Senior Customer Service Representative at PCA

The Senior Customer Service Representative provides superior service to customers by handling product availability, pricing, freight rates, allocations, delivery dates, new orders, order tracking, billing adjustments, and complaints. The role coordinates with sales, design, production, and other internal departments; manages customer files and inventory; and may support other customer service representatives or the Customer Service Manager. The position requires a high school diploma equivalent, five years of customer service experience, computer skills, and strong communication and organizational abilities. Compensation is $59,400–$89,100 annually, with bonus, vacation, paid holidays, medical, dental, vision, life, disability, and 401(k) benefits.