Description
The Senior Customer Service Representative opens consumer and business accounts, assesses customer needs, cross-sells bank products, resolves customer concerns, builds loyalty, and supports branch goals. The role may also function as a Teller, Teller Supervisor, or Assistant Branch Manager and may assist with loan origination, referrals, compliance training, and other retail banking duties. Candidates need general banking product knowledge, demonstrated sales ability, communication and mathematical skills, and an education and experience combination equivalent to two years of college plus two years of related experience or training.
