Description
Oracle Health Support is hiring a Senior Customer Service Specialist to serve as the primary contact for Oracle Health clients seeking technical and application support. The role involves troubleshooting and resolving client incidents, service requests, and application issues through phone, ticketing, and electronic channels; triaging and escalating requests; performing approved configuration and maintenance activities; documenting issues; and collaborating with internal teams and customers. The position requires U.S. citizenship, the ability to obtain a government security clearance, and a hybrid schedule, with preferred locations in Orlando, Kansas City, or Nashville. Candidates need at least two years of relevant professional experience, including one year of call center or phone-based technical support experience, along with strong customer service, communication, and problem-solving skills. The hiring range is $19.09 to $36.35 per hour, or $39,700 to $75,600 annually.
