Description
Oracle Health Support is hiring a Senior Customer Service Specialist to serve as the primary contact for Oracle Health clients, providing technical and application support through phone, ticketing, and electronic channels. The role involves troubleshooting, triaging, documenting, configuring, and maintaining client environments; supporting front-end and back-end application issues; collaborating with internal teams and stakeholders; and complying with healthcare and security policies. The position is hybrid, may require in-office attendance, and is preferably based in Orlando, Kansas City, or Nashville. Candidates need at least two years of relevant professional experience, including one year of call center or phone-based technical support experience, along with strong customer service, communication, and problem-solving skills. The role offers a US hiring range of $19.09 to $36.35 per hour and includes medical, dental, and vision insurance among other benefits.
