Description
The Senior Customer Solutions Engineer serves as a product expert and trusted advisor for Rocket Software, providing post-sales technical expertise during installation, implementation, and post-implementation servicing. The role also supports pre-sales activities through presentations and demonstrations, advises customers and partners on best practices, resolves complex issues, delivers implementation and consulting services, and trains customers and partners. It requires 8+ years of related information technology experience, 5+ years in project management, consulting, or team leadership, and 5+ years in development, application lifecycle, or change management, along with enterprise application, IBM i, database, and operating-system expertise. The position requires up to 50% travel and a bachelor’s degree or equivalent work-related experience.
