Description
GitLab is hiring a Customer Success Architect to serve as a senior technical advisor for complex enterprise and government accounts in Singapore. The role owns adoption, retention, expansion, and satisfaction outcomes; develops strategic Customer Success Plans; advises executives on CI/CD, cloud, DevSecOps, and platform architecture; leads cross-functional escalations; and delivers technical enablement. It requires a Singapore-based candidate with extensive enterprise and government customer experience, hands-on CI/CD and DevSecOps expertise, and the ability to operate autonomously in high-stakes situations. The role is remote and reports into the APJ Customer Success organization.
