Senior Customer Success Manager at allego-1

Compensation

$96,000 – $138,000/yr

Location: Waltham, Massachusetts
Type: Full-time
Level: Senior
Posted: May 15, 2026

Description

The Senior Customer Success Manager – Adoption (SCSM) at Allego drives customer adoption and expanded usage of the Allego Blueprint. This involves managing the post-implementation lifecycle, defining roadmaps, acting as a consultant to guide customers, executing proactive outreach, serving as a product expert, and partnering with various teams to achieve customer retention and expansion goals.

Required Skills

Relationship Management
Business Discovery Acumen
Project Management
Tech Savvy
Consultative Approach
Google Suite
ChurnZero
Saleforce.com
Microsoft Office

Additional Information

Required Previous Experiences: 6+ years in a fast-paced, SaaS client services role with experience in ongoing relationship management and customer adoption.
Preferred Qualifications: Revenue enablement industry experience is a plus.
Strong project management background in a client relations/account management environment using a consultative approach.
Self-motivated, proactive team player with innovative ideas to drive client loyalty, retention, and expansion.
Excellent individual and group presentation, written and oral communication skills.
Strong interpersonal skills and experience initiating and building positive relationships.
Strong organizational and time management skills with the ability to manage multiple projects simultaneously and set proper expectations.
Highly detail-oriented and quality-driven.
Ability to operate in an extremely fast-paced and evolving startup environment while maintaining a positive attitude.
Proficient in Google Suite, ChurnZero, Salesforce.com and Microsoft Office (Outlook, Excel, Word, and PowerPoint).