Description
Box is hiring an Enterprise Customer Success Manager to own post-sales relationships with enterprise customers and drive adoption, transformation, measurable business outcomes, and long-term value. The role partners with customers to map and redesign workflows, activate AI-powered use cases, develop value hypotheses and success metrics, lead change management, conduct adoption business reviews, identify account risks and opportunities, and collaborate with Sales, Product, Engineering, and Professional Services. Candidates need at least four years of customer-facing experience, enterprise customer experience, strong communication and storytelling skills, and hands-on familiarity with modern AI platforms. The role requires working from an assigned office at least three days per week and offers a San Francisco or Redwood City base salary of $133,500–$160,000 USD, plus equity and benefits.
