Description
Braze is hiring a Customer Success Manager based in Seoul to manage a portfolio of reseller partners and their customers, drive renewals and retention, support feature adoption and customer advocacy, analyze account health, provide reseller enablement, and coordinate technical escalations. The role requires business-fluent Korean and professional working English, experience managing complex SaaS accounts, knowledge of relevant marketing and messaging channels, and experience in the Korean market. The position is hybrid, with remote and onsite work in South Korea and periodic regional travel.
