Senior Customer Success Manager at Cyvl

Department: Sales

Compensation

$170,000 – $185,000/yr

Setup: On-site
Location: Boston, Massachusetts
Type: Full-time
Level: senior
Posted: Sep 1, 2026

Description

Cyvl is hiring a Senior Customer Success Manager to own the full lifecycle of complex enterprise and strategic accounts, including onboarding, adoption, expansion, forecasting, negotiation, renewal, and customer advocacy. The role involves stakeholder management, success-metric tracking, training, business reviews, process and playbook development, and collaboration with Product, Marketing, and Data Ops. Candidates need at least five years of Customer Success experience, including complex enterprise relationships and full-renewal ownership. The position is based in Somerville, Massachusetts, or remote from San Francisco, California, with approximately 25% travel.

Required Skills

Customer Success
Renewal Management
Process Design
Data Analysis
AI Tools
Communication
Customer Travel

Additional Information

Required Previous Experiences: 5+ years of Customer Success experience, including complex enterprise or strategic customer relationships
Full renewal process ownership, including forecasting, negotiation, and close
Experience building Customer Success processes and playbooks in an early-stage or scaling environment
Leading strategic customer moments, including onboarding, QBRs, and renewal cycles
Preferred Qualifications: Experience with local governments, municipalities, or public sector organizations
Familiarity with infrastructure, field operations, or GIS-adjacent technology
Translation Company Name: Cyvl

About Cyvl

Cyvl

city infrastructure

Cyvl builds a sensor and software platform governments use to assess, plan, and improve roads, sidewalks, and public assets. Purpose-built sensors, computer vision, and AI turn each drive into current infrastructure data, giving government teams a shared view of assets, condition, and change. Sensors on city vehicles capture LiDAR and 360° imagery; Cyvl maps streets, sidewalks, assets, and their condition so teams can prioritize repairs and plan budgets. Cyvl says it helps hundreds of cities maintain infrastructure millions of Americans rely on every day.

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