Senior Customer Success Manager at Findem

Compensation

$140,000 – $160,000/yr

Setup: Remote
Type: Full-time
Level: senior
Posted: Sep 28, 2026

Description

Findem is hiring a Senior Customer Success Manager to own a portfolio of enterprise customers, develop success plans, drive platform adoption and value realization, manage customer health and renewal risk, and advocate for customers across Product, Marketing, Support, and Implementation. The role requires at least 8 years of relevant B2B SaaS experience, including 4 years owning enterprise accounts, and offers competitive base and performance-based compensation, healthcare coverage, PTO, equity, and professional development benefits.

Required Skills

Success planning
Platform adoption
Customer health
Change management
Executive communication
Strategic problem-solving

Additional Information

Required Previous Experiences: 8+ years in Customer Success, Account Management, or consulting in a B2B SaaS environment
At least 4 years owning enterprise-tier accounts
Ownership of a recurring-revenue book with accountability for customer health and retention
Experience supporting customers through platform implementation, enablement, and change management
Ability to influence across teams without direct authority
Preferred Qualifications: Direct talent acquisition, recruiting, or HR technology domain experience
Credibility with talent acquisition leaders
Translation Company Name: Findem

About Findem

Findem

AI Talent SolutionsBrisbane, CA, US

Transform talent decisions with AI built on expert-labeled data & relationship intelligence. Improve sourcing, hiring, and planning for real results with Findem.

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