Description
GWI is hiring a Senior Customer Success Manager for its Enterprise Customer Success team in London. The role owns a portfolio of large enterprise clients in the media and technology sectors, manages stakeholder relationships, analyzes usage trends, develops account plans, identifies expansion opportunities, forecasts account risk, and drives adoption of new use cases. The position requires client-facing customer success or account management experience, portfolio ownership, analytical ability, independent account management, and a background in SaaS, data/insights, or a fast-paced customer success environment. It is permanent, mid-senior level, hybrid with weekly office days, and offers health and wellbeing, pension, leave, and career development benefits.
