Kong is hiring a Senior Customer Success Manager to lead strategic customer success, adoption, expansion, risk mitigation, and renewal forecasting. The role involves developing customer success plans, mapping customer organizations, leveraging partner ecosystems, using analytics tools such as Tableau, SFDC, Clari, and Hex, conducting executive QBRs and EBRs, explaining Kong’s platform components, and collaborating with account teams on renewals and cross-sell opportunities.
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AI connectivitySan Francisco, CA, United States
Kong Inc. is the leading AI connectivity company, delivering the ultra-low-latency infrastructure enterprises need to secure, govern, and scale both traditional APIs and complex agentic AI workloads. Through a single unified control plane, Kong seamlessly unifies API management, service mesh, and AI gateway infrastructure to transform unmanaged traffic risks into a controlled, production-ready enterprise capability.