Description
Kong is hiring a Senior Customer Success Manager to serve as a strategic partner for key customers, driving retention, growth, advocacy, product adoption, and customer satisfaction. The role involves developing account plans, analyzing customer health and usage data, managing complex issues and escalations, conducting executive presentations and workshops, collaborating with sales, product, and technical support teams, and identifying upsell and cross-sell opportunities. Candidates should have a bachelor's degree, customer-facing experience, CRM and data analysis expertise, change management and program/project management experience, and familiarity with product and technical support concepts.
