Description
The Customer Success Manager will guide enterprise customers through Cognigy’s AI and conversational AI products, coordinate solution implementation, assess technical value, track success metrics, develop retention and engagement strategies, and support sales proposals and customer advocacy. The role reports to the Team Lead, CSM, is an individual contributor, and requires at least five years of software industry experience, expertise in CCaaS, AI, or conversational AI, strong communication and analytical skills, and up to 20% travel within the United States.
