Description
The Customer Success Manager will manage NICE’s cloud customer relationships from onboarding through renewal, driving adoption, retention, contract growth, and upsell opportunities. The role includes customer advocacy, business reviews, account-health monitoring, risk mitigation, solution-adoption reviews, internal cross-functional coordination, and customized presentations to senior customers. It requires at least five years of customer-facing experience in the cloud ecosystem, three years in a hosted or SaaS business model, and experience with enterprise customers; Workforce Management Systems, Gainsight, Salesforce.com, and ServiceNow experience are preferred. The position reports to the Director, Customer Success and follows a hybrid model with two office days and three remote days per week.
