Senior Customer Success Manager at Terial

Department: Terial

Compensation · Listed in posting

$120,000 – $150,000/yr

Setup: Hybrid
Location: New York, New York
Type: Full-time
Level: senior
Posted: Sep 8, 2026

Description

Terial is hiring a Senior Customer Success Manager to own the complete post-sale lifecycle for mid-market and enterprise commercial roofing clients, including onboarding, implementation, training, account management, QBRs, renewals, expansion, issue resolution, and customer feedback. The role carries direct accountability for retention and expansion revenue, requires 4–8+ years of relevant B2B SaaS experience, and is based in New York City with a hybrid schedule and approximately 20% travel.

Required Skills

Onboarding
Implementation
Account Management
Renewals
Project Management
Playbooks

Additional Information

Required Previous Experiences: 4–8+ years of combined Customer Success, Account Management, and Implementation experience in B2B SaaS
2+ years of Customer Success experience at an early-stage startup and 2+ years at a scaled startup or non-startup
2+ years managing a mid-market or enterprise-level B2B SaaS book of business
Experience carrying and hitting renewal and expansion revenue targets
Experience onboarding and implementing complex, multi-stakeholder accounts
Experience managing Customer Success for multi-modular or multiple SaaS products
Preferred Qualifications: Early-stage startup experience
Experience working with software for the trades
Translation Company Name: Terial

About Terial

Terial

commercial roofing

Unify field and office operations with real-time data and AI-powered workflows. Save 40+ hours per week, invoice in under 1 minute, and protect margins.

Open roles: 1
New in 30 days: 1

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