Description
Unite Us is seeking a remote, Ohio-based Senior Customer Success Manager to serve as a strategic advisor for complex healthcare and government customer accounts. The role owns customer outcomes, adoption, retention, renewals, and growth by developing account and Joint Success Plans, using data and product expertise to improve workflows, leading executive communications and business reviews, resolving escalations, coordinating cross-functional initiatives, and advocating for customer needs. Candidates need at least three years of customer success, account management, or related experience and at least three years supporting healthcare and/or government customers. The target annual salary is $95,000-$110,000, and the position may require 30% travel.
