Description
ABC Fitness is hiring a Senior Customer Success Manager in Australia to manage and grow a portfolio of enterprise customers, including a key Korean-speaking account. The role focuses on customer value, retention, relationship management, success planning, business reviews, escalated issue resolution, product feedback, and cross-functional collaboration with Sales, Product, and Support. Candidates need at least five years of enterprise customer success or account management experience, fluency in Korean and English, strong communication, presentation, negotiation, stakeholder management, analytical, organizational, and problem-solving skills, plus experience with CRM, customer engagement, project management tools, and Microsoft Excel. Fitness industry or SaaS experience is preferred, and the role is remote within Australia.
