Description
LaunchDarkly is hiring a Customer Success Manager to serve as the post-sales point of contact for new and expanding customers. The role owns onboarding, adoption, risk mitigation, technical guidance, renewal forecasting, expansion opportunities, executive relationships, and account success. Candidates should have at least five years of customer-facing experience, including account management, customer or partner success, onboarding, implementation, or renewal work, along with strong project management, technical product knowledge, and sales acumen. LaunchDarkly will provide LaunchDarkly-specific training, but applicants should have an existing technical knowledge base.
