Description
Xelix is hiring a Senior Customer Success/Account Manager to own high-tier B2B SaaS customer relationships, renewals, retention, and expansion opportunities. The role focuses on customer success planning, value realisation, account governance, risk management, upsell and cross-sell progression, renewal negotiations, technical issue triage, and cross-functional collaboration with Sales, Product, Delivery, and Support. Candidates need at least three years of relevant experience, enterprise-account expertise, strong commercial and storytelling skills, MEDDPICC or similar methodology knowledge, and evidence of risk recovery and account growth. The position offers a hybrid arrangement with two days in the Hoxton office, a salary of £60,000–£76,000 plus 30% commission, and private medical and dental coverage.
