Description
Urbantz is hiring a Customer Success Manager to manage and grow its enterprise customer portfolio, improve platform engagement and satisfaction, and support last-mile delivery operations. The role includes creating success plans, conducting quarterly business reviews, analyzing customer needs and KPIs, providing technical product expertise and training, troubleshooting, and helping validate and roll out new features. Candidates need at least five years of customer-facing experience, fluency in Spanish, French, and English, SaaS and API integration knowledge, and strong communication and executive presence. The position offers flexible work arrangements, including offices in Brussels, a spare bedroom, or a cabin.
