Description
Tulip is hiring a Customer Success Manager to own the strategic relationship and long-term success plan for a portfolio of large manufacturing customers. The role focuses on driving adoption and value realization, expanding from initial sites to wider plant networks, monitoring account health, leading renewals and retention, identifying expansion opportunities, mentoring other CSMs, and coordinating with Product, Support, Sales, and Technical Account Management. Candidates need at least six years of customer-facing experience, manufacturing or operational implementation experience, enterprise account expertise, and a bachelor's degree or equivalent practical experience. The position offers a $100,000–$160,000 annual salary range, on-target earnings, and health, dental, vision, and other benefits.
