Description
Braze is hiring a Senior Customer Success Manager to partner with Account Executives and serve as the primary advisor for established enterprise customers. The role focuses on renewals, retention, feature adoption, customer advocacy, product usage analysis, feedback collection, onboarding transitions, escalation handling, and mentorship. Candidates should have 3–6 years of relevant experience, strong communication and relationship-building skills, and knowledge of SaaS, mobile, APIs, marketing automation, direct marketing, analytics, or programming. The position is hybrid, may involve onsite customer work and international travel, and offers a starting salary of $80,000–$125,000 per year with an expected on-target earnings range of $95,000–$149,000 per year.
