Description
charles is hiring a Senior Customer Success Manager for a one-year fixed-term, full-time contract in Berlin on a hybrid basis. The role owns key customer accounts, develops onboarding and use-case strategies, analyzes product usage data, coordinates with Sales, Product, and Marketing, gathers product feedback, identifies expansion opportunities, manages renewals, and contributes to customer success best practices. Candidates should have a bachelor’s degree in Business, Technology, or a related field, at least two years of customer-facing experience, B2B SaaS or e-commerce/D2C knowledge, strong German and English communication skills, and familiarity with AI, CRM, or marketing technology.
