Description
The Senior Customer Success Manager reports to the Vice President Customer Success APAC and serves as a trusted escalation point for customers in Malaysia. The role oversees contractual compliance, service-level targets, customer satisfaction, service management, construction-phase coordination, customer transition to operations, incident management, SLA delivery, and cross-functional issue resolution. It requires at least seven years of experience in service delivery, programme management, or a related customer-facing operational role in data centres or comparable critical-infrastructure environments, along with account management, continuous improvement, stakeholder relationship, and complex-issue-resolution capabilities. Travel between Malaysia data centre sites and the Singapore head office is required, with possible travel to other APAC facilities.
