Description
Tipalti is hiring a Senior Customer Success Manager, Partnerships to own the post-go-live experience for customers brought through its strategic partner ecosystem. The role manages customer health, adoption, retention, risk, escalations, and growth; advises senior stakeholders; collaborates with Alliances, Partner, Account Management, Support, and other teams; and helps build and scale Partner Customer Success processes and strategy. The position requires at least five years of Customer Success or Account Management experience, ideally in SaaS, fintech, or a complex B2B environment, along with partner-ecosystem experience, commercial acumen, strong communication, and AI proficiency. It follows a hybrid model requiring office attendance Monday, Tuesday, and Thursday, with a base salary of CAD 102,400–128,000 annually and a target bonus of 12.5% of base salary.
