Senior Customer Success Manager- Public Sector at GitLab

Department: Customer Success - PubSec

Compensation

$103,200 – $174,600/yr

Setup: Remote
Type: Full-time
Level: senior
Posted: Jul 7, 2026

Description

GitLab is hiring a Senior Customer Success Manager for its Public Sector team to support United States government and public sector organizations using the GitLab DevSecOps platform. The role owns a portfolio of accounts, translates pre-sales objectives into actionable goals, guides customers through Git, CI/CD, and DevSecOps adoption, coordinates escalations across internal teams, and drives adoption, retention, expansion, and satisfaction. It is an all-remote position for eligible United States Persons, with a base salary range of $103,200 to $174,600 USD.

Required Skills

Git
CI/CD
DevSecOps
Project management
Problem-solving

Additional Information

Required Previous Experiences: Customer Success or similar customer-facing experience with a track record of driving satisfaction, adoption, and retention
Experience partnering with customers to connect technical capabilities to business outcomes and define measurable objectives
Experience managing a portfolio of public sector customers of varying sizes
Translation Company Name: GitLab