Description
Zip is hiring a Senior Customer Success Manager, equivalent to a Technical Account Manager, to manage a portfolio of growth-to-enterprise customers across B2B procurement. The role partners with customers, engineering, product, sales, and internal stakeholders; defines customer outcomes; drives adoption, health, renewals, and NRR; translates customer needs into product solutions; and trains customers to become self-sufficient. Candidates need 8+ years of relevant customer-facing experience, at least one year in implementation, procurement or procurement-technology familiarity, strong project management and interpersonal skills, and preferably SaaS workflow, consulting, or MBA experience. The role offers $145,000-$180,000 CAD OTE and a hybrid model with five flexible remote days per quarter.
