Description
Keen is seeking Senior Customer Support Advisors to join their team in Bogotá, Colombia. This full-time, in-office role involves handling complex technical support inquiries via phone, email, chat, and messaging channels. Responsibilities include troubleshooting issues related to software and hardware platforms, guiding customers through technical solutions, and maintaining high operational metrics like CSAT. The ideal candidate will have 2-4+ years of customer support experience, strong English language proficiency, and the ability to manage multiple customer interactions efficiently.
