Description
Keen is hiring a full-time, in-office Senior Customer Support Advisor in Bogotá, Colombia, to support software and hardware platforms used by business customers. The role handles inbound support across phone, email, chat, and SMS; troubleshoots orders, payments, platform workflows, integrations, web applications, and connected hardware; guides customers through technical issues; and maintains service metrics and documentation. Candidates need 2–4+ years of customer, help desk, or technical support experience, software-platform experience, strong English, typing speed of 40+ WPM, and availability for day, evening, and overnight shifts. The position includes a base salary, medical allowance, attendance and timeliness bonus, transport allowance, and monthly performance bonus, with potential growth into subject matter expert, team lead, QA, operations, or technical support roles.
