Description
Paired is seeking a Senior Customer Support Agent for a luxury beauty brand. The role involves providing high-touch, premium customer support, focusing on creating memorable experiences rather than just solving problems. Responsibilities include responding to inquiries via various channels like chat, email, and social media DMs, managing orders, resolving shipping issues, and coordinating with logistics partners. The ideal candidate will have experience in luxury/beauty DTC, exceptional writing skills, familiarity with customer support and e-commerce platforms, and comfort with managing Instagram & TikTok DMs.
