Description
The role owns end-to-end technical customer resolution for AI-driven infrastructure, investigating production issues across product, data, integrations, and workflows; debugging logs, databases, APIs, and codebases; owning fixes; communicating with customers; designing and deploying AI agents; managing automated workflows; documenting escalations; and improving support processes. It requires at least one year of full-stack software engineering experience with React, TypeScript, Python, and PostgreSQL, production-code and debugging experience, customer-facing technical ownership, strong German and English skills, and on-site work in Munich. Visa sponsorship is not available.
