Senior Customer Support Engineer at Logitech

Compensation

$78,000 – $112,000/yr

Setup: Remote, Hybrid
Location: Dallas, Texas · Toronto, Ontario
Type: Full-time
Level: Senior

Description

Logitech is seeking a Senior Customer Support Engineer to join their Paid Services Team. The role involves troubleshooting and resolving complex technical issues related to video conferencing solutions like Microsoft Teams, Zoom, and Google Meet, primarily supporting enterprise clients globally. The engineer will communicate with customers via various channels, partner with ITDMs, and contribute to knowledge base development. This full-time, hybrid role focuses on candidates located in Dallas, TX Metro Area or Toronto, Canada Metro Area.

Required Skills

video conferencing and AV products
Windows and Mac OS
Zoom, MS Teams and Google Meet
Computer Networking and Operating Systems
Android-based device
iOS Devices
Excellent Communications Skills
Customer Service Skills
Troubleshooting New Technologies
Handle Extremely Complex Technical Issues
MS Office 365, Exchange, Azure AD and SSO
English, Spanish/French Language Proficiency

Additional Information

Preferred Qualifications: Proven experience in a technical support capacity, with excellent videoconference (VC) troubleshooting experience.
Strong history of providing remote technical support.
Experience providing high-touch support to Enterprise accounts.
Technical certifications beneficial, but not required.

About Logitech

Logitech

computer peripheralsLausanne, Switzerland

Logitech ist ein Unternehmen mit unterschiedlichen Einzelmarken, das Produkte herstellt, die Menschen zusammenbringen, durch Musik und Gaming sowie Video- und Computer-Technologie.

Open roles: 233
Founded: 1981

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