Description
Pilot is hiring a Senior Customer Support Manager to lead 24/7 customer support operations for its fiber-optic internet and network services. The role manages support teams, escalations, SLAs, customer communications, technical troubleshooting, process and knowledge-base improvements, and performance metrics, while recruiting and developing Tier 1 and Tier 2 support staff. It requires at least four years of customer-facing experience, two years with a technical product or service, and two to four years of people management experience, with a base salary of $110,000 to $140,000 and company-sponsored medical, dental, and vision coverage.
