Description
Mercury is hiring an Operations Readiness Program Manager to coordinate operational readiness for customer-support-impacting initiatives across SaaS and fintech environments. The role partners with Support, Product, Risk, Engineering, Enablement, and technical partners to plan and execute launches, tooling updates, workflow changes, and operational rollouts; manage dependencies and risks; maintain readiness roadmaps and communications; and improve processes, documentation, enablement, and post-launch outcomes. Candidates should have 3–5 years of relevant operational experience, strong cross-functional coordination and prioritization skills, and experience leading operational change initiatives.
