Description
Nomad is hiring a Senior Customer Support Specialist to serve rental property owners and tenants across the full lease lifecycle. The role handles high-volume inquiries across phone, SMS, email, and ticketing systems; guides customers through payments, ledgers, and lease modifications; resolves complex issues; navigates the Nomad platform; drives adoption of Guaranteed Rent, Rent Advance, and Maintenance Triage; and translates customer feedback into product and operations insights. The position is hybrid in Denver, Colorado, with three days in the office and two days remote, and pays $25 to $33.65 per hour.
