Description
Axon is hiring a Technical Support Representative to provide first-class technical support to customers through email and phone. The role troubleshoots hardware, software, networking, training, installation, registration, performance, and device-return issues; builds product expertise; assists customers; and reports bugs and improvement suggestions. It is onsite four days per week from the Boston, Massachusetts office, with weekend availability required. The position requires at least one year of technical support experience, strong communication and troubleshooting skills, proficiency with Windows, mobile devices, cloud solutions, and Microsoft Office, and a CJIS background check. Benefits include medical, dental, and vision plans, a 401(k) match, paid time off, parental leave, and other wellness and development programs.
