Summary from listing
Sogeti is hiring a CX Architect to define and shape end-to-end customer experience solutions across digital, marketing, sales, and service channels. The role translates business objectives into scalable CRM, customer data, personalisation, analytics, and MarTech solutions; leads journey mapping, service blueprinting, and experience design workshops; establishes governance and design standards; and collaborates with technology and business teams to improve customer experiences through measurement, testing, and optimisation.
