Senior Data Scientist at cvshealth

Compensation

$83,430 – $222,480/yr

Type: Full-time
Level: not_specified
Posted: Aug 25, 2026

Description

CVS Health is looking for a Senior Data Scientist to advance Contact Intelligence (CI) as an enterprise capability. The role involves transforming customer interaction insights into measurable business outcomes using analytics, experimentation, AI, and strategic problem-solving. The Senior Data Scientist will collaborate with various stakeholders to identify opportunities, quantify business impact, and operationalize CI insights across the enterprise.

Required Skills

Advanced Analytics
Decision Science
Applied AI/ML
SQL
Python
Cloud Environments
Google Cloud Platform
Amazon Web Services
Microsoft Azure
Large Language Models
Natural Language Processing
Generative AI Techniques
Version Control (Git)

Additional Information

Required Previous Experiences: 3+ years of experience in advanced analytics, decision science, or applied AI/ML
3+ years of hands‑on experience with SQL and Python
Hands-on experience applying LLMs, NLP, or GenAI techniques to text data to extract insights (e.g., call transcripts, chat logs, conversational data).
Experience deploying and maintaining models or analytical assets in production, including monitoring and iteration.
Strong communication skills, with the ability to present insights clearly to both technical and non‑technical stakeholders.
Experience developing analytical frameworks that influence business decisions, product strategy, operational improvements, or customer experience outcomes.
Strong problem-solving skills with the ability to structure ambiguous business problems and translate them into analytical solutions.
Experience with version control (Git) and modern analytics or data science workflows.
Preferred Qualifications: Experience working with call center, virtual assistant, or contact center data (voice, transcripts, chat, IVR, routing, agent interactions).
Experience analyzing digital, customer interaction, or call‑center data.