Description
Prelude is hiring a Senior Developer Support Engineer to own end-to-end technical support for developer customers, including SDK and API integration issues, webhook debugging, production incidents, and customer onboarding. The role also involves proactive account monitoring, building support processes and runbooks, using AI to improve workflows, and partnering with Engineering and Product to reduce recurring issues. Candidates should have at least six years of developer-facing B2B SaaS support experience, a software engineering background, fluency in Python, JavaScript/TypeScript, or Go, and experience with tools such as curl, Postman, SQL, Datadog, and Grafana.
