Description
LaunchDarkly is hiring a Digital Led Customer Success Manager to serve as a subject-matter expert for new and existing customers, guiding implementation and adoption through data-driven 1:many outreach and 1:1 engagement. The role covers onboarding, risk identification, technical guidance, prescriptive selling, executive relationships, renewal forecasting, and expansion opportunities. Candidates need at least five years of customer-facing experience, a proven 1:many or tech-led customer success background, data and telemetry experience, renewal ownership, and strong communication and project-management skills. The role is based in the Continental United States and offers geographic pay ranges from $145,500 to $235,400 plus RSUs and health, vision, dental, and mental health benefits.
