Description
One Call is hiring a Senior Director of Operations Support to execute and scale operational processes, systems, and infrastructure for its contact center service delivery model. The role leads process standardization, workflow optimization, automation, technology and analytics implementation, KPI monitoring, escalated-issue resolution, and cross-functional operational initiatives, reporting to the Vice President of Operations. It is a full-time remote position in the United States with a salary range of $116,100 to $191,500, and requires a bachelor’s or master’s degree in business or accounting or equivalent experience, plus at least eight years of management experience.
