Description
Pentera is seeking an experienced Senior Director, Technical Support to lead its global enterprise Technical Support organization of approximately 20 support engineers. Reporting to the Chief Customer Officer, the role owns support strategy and operations, develops leaders and teams, drives AI-enabled automation and self-service, manages support KPIs and escalations, and partners with Customer Success, Product, R&D, Professional Services, Sales Engineering, and Sales to improve the customer experience. The position requires 10+ years leading global enterprise support organizations in B2B SaaS or cybersecurity, strong technical and operational leadership, and experience scaling high-growth teams.
